The left hand does not seem to know what the right hand is doing!!

I am a business banking client with FNB. I tried to do an online transaction on a third party website and I needed to submit an OTP for verification. The OTP never arrived and I received a message that my card is now blocked. I called FNB business banking support and after being told to log into my internet banking I was told that I needed to be sent to the ***** department. At the ***** department I spoke to Thabiso who told me that he cannot activate verify mastercard for me so he put me back to the switch board and after waiting in the queue I finally managed to get through to Yusuf who told me that he cannot help me and that the online banking lady, the first person I spoke to should have sorted out my issue. I told him that she told me that she could not help me. He then told me that he was going to send me back to that department and if they tell me again that they can't help me I must ask to speak to their supervisor. I told him that I was not happy with being bounced around their system and he asked for me to hold. While I was holding, eventually my airtime died, and my issue with FNB remains unresolved. IF there is anyone, anyone at all in their business that knows what the problem is and how to fix it, PLEASE can they help me!!