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Phumela M

1 reviews | Active since Oct 2015

10 Oct 2015, 18:00

The Lady with the attitude

Went to FNB to confirm my banking details, and while I was waiting for the consultant at enquiries to finish off some paperwork, she tells her colleague in Sotho that she is going to pee, because I didn't greet her I'm just standing there and I will keep standing there. I was just too shocked to even remember to get her name. But she was seating on the 2nd te?ler from the right hand side. This is at the enquiries division of FNB Carlertonville . She left me standing there and her colleague assisted me and asked me why didnt i greet. Even though i was waiting for her to finish off so i can greet, i dont owe FNB any greetings, they are not my customers, its the other way round.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2015, 08:35
Official
Hello Loyal#7,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.

The reference number is 781773.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
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Tel number: *** (option one)