The lady was plain rude to customers

Hello FNB<br> <br> I am very sad that I have to report bad experience I've received from your call centre consultant, named Mahadi in the authorizations department. I called because I got debited two amounts of R12791.44*2. This lady didn't wanna help me and she was just rude. It's a pity that a good bank like yours employes people like Mahadi. I've always been loyal to FNB and I don't think that this is the kind of service I deserve. I always receive the best service from you guys and I ma sure the public would be shocked to hear of such cases. <br> <br> Can the Supervisor listen the the call and tell me if this was acceptable in any way. My rerence number for the call is RM***. She cut me off around 2:30 and put me through to the ***** department while I was still talking to her. I hope someone will do something about this girl.