LM
Lerato M
1 reviews | Active since Apr 2014
22 Apr 2026, 14:46
The Irony of "Complaints Resolution"—A Toxic Experience with Nadeema Carrim
It is a complete farce that FNB has a consultant like Nadeema working in their Complaints Resolution department. Her job is meant to be resolving issues, yet she is the primary source of frustration, delays, and unprofessionalism. Nadeema Carrim is a horrible person to deal with. She is dismissive, lacking in basic competence, and seems more interested in gaslighting customers than actually providing the resolution her job title suggests. To be met with such a toxic attitude from the very department meant to help is unacceptable. FNB needs to seriously investigate the conduct of its staff in Complaints Resolution. Avoid her at all costs if you actually want your issues fixed.
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Lerato M's updateReviewer Update
25 Apr 2026, 13:38I just spoke to one of you *********** agent by the name of Tsakane Mabaso, I mentioned to her that I have unauthorized debited orders amd someone made a purchase at Bayport, I need those reversed because I was not at Bayport. She told me she cant help as the reversal department is closed. I also mentioned that I reported this to SAPS she dismissed me and attempted to give me a number to call. You are a horrible bank!!!
LM
Lerato M's update25 Apr 2026, 13:38
Reviewer Update
I just spoke to one of you *********** agent by the name of Tsakane Mabaso, I mentioned to her that I have unauthorized debited orders amd someone made a purchase at Bayport, I need those reversed because I was not at Bayport. She told me she cant help as the reversal department is closed. I also mentioned that I reported this to SAPS she dismissed me and attempted to give me a number to call. You are a horrible bank!!!