The infinite story of the Merchant Statement

since May 2019 since FNB changed system - it is no longer possible to see the Merchant Statement from your business account -. FNB Merchant Service should send it to your Business Account. It is now 6 months that the FNB sends (when it sends it) the Statement to my private e-mail address, despite the fact that I have already signed the documents 3 times to correct the address - to the Business email. Various proofs and attempts on the part of the FNB employees and consequent assurances that the following month would have solved everything ..... all in vain. How can it be that the FNB "first Bank in South Africa" is not able to solve such a simple problem ???? At this point, why FNB does not as before, the Statement is accessed directly from the current account.???