The Horrible Service Continues ......

Reference Number - ***NF AND the bad service continues. I am writing on another profile, as FNB has not rep**** to a) 2 e-mails that I sent subsequent to their reply of b) 4 additional replies on Hello Peter, I even called them on Friday, 1 November - but again, the call centre agent could not help me. In short - a debt review company lodged documentation in error. FNB blocked and removed all my funds within 1 working day. The debt review company lodged a reversal on Tuesday - and I was told I will have to wait 5-10 working days. I then lodged a complaint on Hello Peter - and the funds in my Credit Card was made available again, but not yet the funds in my Cheque Account. This after I specifically stated that my debit orders will be deducted on 1 November 2019. AND guess what - They all went off during the night and all got returned. So, I now need to contact all these companies, my credit record is even worse hereafter AND I subsequently incurred banking costs of close to R2000 due to the funds not being available. So, I am left in an even worse financial state due to FNB and the company that was supposed to advise me. When I called the call centre yesterday, I was told it is a Private Banking issues --- I mailed my Private Banker on Monday already --- I have had NO response. And if someone will just contact me to advise me what is going on ...... I tried to transfer just R100 from the funds in my credit card to my cheque card - but that did not even reflect. I have already lodged a complaint with the NCR, but will not ask advise from the Credit Ombudsman.