SP
Salemane P
1 reviews | Active since May 2019
30 May 2019, 00:21
The hassle of downgrades
I recently upgraded an Easy savings account to Gold cheque account and was assured that it has no extra hidden charges however the account was immediately deducting fees for each transaction. I then decided to go to FNB branch on the 27th of May in the early hours to request a DOWNGRADE so I can get back to my Easy savings account. I was again assured that it will take 48 hours for the downgrade to be complete. 48 hours has passed but the account isn't downgraded, I'm thinking of closing the account now to avoid any ridiculous charges that might occur again
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Replies (3)SP
Salemane P's updateReviewer Update
30 May 2019, 05:28I'm not sure what sick game FNB is playing with me, I just received an sms stating that "The gold cheque account card will be delivered to me today", this is the same account I want downgraded. Hellopeter please respond with a solution ASAP I'm about to lose my mind.
SP
Salemane P's update30 May 2019, 05:28
Reviewer Update
I'm not sure what sick game FNB is playing with me, I just received an sms stating that "The gold cheque account card will be delivered to me today", this is the same account I want downgraded. Hellopeter please respond with a solution ASAP I'm about to lose my mind.
FNB (First National Bank)'s replyOfficial
30 May 2019, 11:06Good Day,
We would like to sincerely apologize for all the inconvenience caused.
A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply30 May 2019, 11:06
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused.
A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
***
SP
Salemane P's updateReviewer Update
31 May 2019, 15:51UPDATE: I'll like to pass my gratitude to the hellopeter team and Mamohau at FNB Loch Logan for the follow up including her efforts to downgrade the account, it's finally done after the constant calls and e-mails.
Thank you ☺
Thank you ☺
SP
Salemane P's update31 May 2019, 15:51
Reviewer Update
UPDATE: I'll like to pass my gratitude to the hellopeter team and Mamohau at FNB Loch Logan for the follow up including her efforts to downgrade the account, it's finally done after the constant calls and e-mails.
Thank you ☺
Thank you ☺