the gross inefficiency and ****** at FNB Randburg

on Monday the 26. November at about 10 am my wife, myself and our house keeper went to FNB Randburg, to cancel 2 Credit Cards, which were in the name of my wife and payment of the cards from my FNB account. The cards had been ****** and we did not want to renew them. In addition our housekeeper tried to reopen her frozen account/credit card as she holds Zimbabwe citizen ship and the card was frozen because of Tax. There were only 2 counters available at this time. We were directed to counter no 1 and our house keeper to counter no. 2. We tried to explain to the lady about our wish to cancel 2 credit cards being in the name of my wife and payment from my account. The lady did not understand a word and told us to phone the Credit people. My wife explained that I am fairly deaf and cannot use the phone - this being the reason why we came in person to the bank to arrange our requests. The FNB lady phoned the Credit people but could not explain what we wanted. In the end she gave us 2 forms to be filled out. Our housekeeper did her bit and was told by the second FNB lady that all is OK and her account is reinstated. In addition the FNB lady asked our housekeeper if she is working for us, it must be difficult as we seem to be extremely stupid. I would like to report these 2 FNB ladies for being extremely inefficient, uninformed, ****** and unhelpful. By the way the card of our house keeper was still frozen the next day ! HWG