The greedy FNB strikes again

My last issue is still not sorted. I get zero phone call to task what my issue was. Instead I get an email to which I rep**** and to date no reply. I even forwarded the email to the hellopeter address they have if the issue was bot resolved. So let me say it again to this greedy bank. I downgraded to aspire credit card, the banks fees on my quote and your website for this card is much lower than what you are charging me, i emailed this in my reply the last time. If you want me to close the facility, i can do that, at this point the service is just poor.