The "Goodwill" Payout: A **** Allowing FNB to be Unaccountable

I wrote a review of my experience with FNB last week. There is video footage of someone without a mask withdrawing money from an ATM in Hillbrow at midnight - yet the bank claims that this does not fit the modus operandi of **********, and an original card was used without any proof. I still have the original and signed card that I believe was cloned.

FNB rep**** privately and offered a "Goodwill Payout" - part of the money I lost, but they still refuse to cooperate with SAPS. Now, I have to wait for a subpoena so that the state can legally force FNB to hand over footage that will help find out how my money was ****** - a security weakness in your bank's system.

I also signed that the person on the footage must be arrested, but it increasingly seems that the bank will go to lengths to protect a ********* than its client - I am unsure if this is because I am young, female and black or all of the above.

Worst banking experience ever, which has been going on for 2 months and counting! I entrusted the bank with my money. You can't lose someone's money, deactivate notification systems, then claim "goodwill." The bank must be accountable and proactive to ensure that ********** do not walk free!!!