The Go to Guy thats is never there

Hi<br> <br> I am a Private banker at FNB and in there advert for Private Banking they say I will have a Go to Guy. One thing to note is I was a Platinum client before I \upgraded"to Private banking<br> <br> So I need to do some stuff with my account I have been on Hold for 30 minutes. My Go to guy is there since I have been bounced around to other bankers that don't help me because they see my personal Banker is there but when they transfer the call he never picks up.<br> <br> This is the same banker I had when I was a Platinum client and I never could get hold of him then either so not really seeing what the difference is.<br> <br> So I must say being a private banking client is just more expensive I see not improvement in service or benefits at this point. So if any of you are thinking of moving DONT BOTHER!!!!!<br> <br> """