The future at any cost destroyed FNBs ability to do nasics

In FNBs quest to make their bank the most digitally integrated and easy to use bank they introduced some amazingly stupid errors into their operations that make it an extremely frustrating bank to deal with.

After many annoying phonecalls and an absolutely pointless conversation on the secure chat in the FNB app, I still have no clue if a specific branch is open on a Saturday morning.

I need to collect something from a branch and to go in the week means I need to take a day of work because it is far from my house but that is the only place I can go. And the 100% offcial response i have from FNB is the only way to know if a branch is open is go there.

The Premier banking suite can't contact branches and don't have any branch information because for some reason FNB greenpoint (portside) is not listed in their systems at all.

I have been there recently so I know it exists and operates and has lovely fnb employees in FNB uniforms but FNB in their desire to be fancy and modern has completely forgotten that sometimes simple old methods are actually the best. Now I have to potentially waste 3 hours on a Saturday morning for Nothing because FNB forgot how to do basics and think sometimes its important to operate like its 1826 not 2026