mM
mervana M
1 reviews | Active since Dec 2016
19 Nov 2019, 21:32
The FNB slogan that says how can we help you should be changed to how can we ruin your life.
The FNB slogan that says how can we help you should definitely be changed to how can we ruin your life. I used the fnb ATM machine opposite hackermans at red mall to withdraw money, the ATM never delivered the cash, surveillance videos were checked, a claim and a complaint was logged against Godfrey Ngobeni pathetic and blasé attitude. Shockingly both the claim and the complaint were only processed on Friday 15 2019 while the incident took place on Tuesday and was reported the same day. I was rather bombarded with sms to notify me that the complaint logged but no concret resolution has been provide after six working days. This is the most ridiculous and messed up bank ever.
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Replies (2)
FNB (First National Bank)'s replyOfficial
20 Nov 2019, 10:15Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply20 Nov 2019, 10:15
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
mM
mervana M's updateReviewer Update
20 Nov 2019, 19:45Attention FNB, I have received multiple empty apologies, for a week and half but a simple issue like an ATM reconciliation that should have been done on the same day has taken more than a week. If FNB had a regular maintenance of ATMs with regularly updated software this is a tiny problem. This is the worse service ever, it proves that FNB bank is incapable of a good service. Get me a resolution and pay back my money insteadof telling me me administrative stories which is a total waste of time my time.
mM
mervana M's update20 Nov 2019, 19:45
Reviewer Update
Attention FNB, I have received multiple empty apologies, for a week and half but a simple issue like an ATM reconciliation that should have been done on the same day has taken more than a week. If FNB had a regular maintenance of ATMs with regularly updated software this is a tiny problem. This is the worse service ever, it proves that FNB bank is incapable of a good service. Get me a resolution and pay back my money insteadof telling me me administrative stories which is a total waste of time my time.