The FNB private client experience is the biggest joke of 2023.

Is this the FNB private client experience? I will be moving to Investec shortly thank you very much.

I reported 2 suspicious transactions on my account using the app and nowhere did I get any information other than a thank you message. A few minutes later I get an SMS saying my card has been cancelled and again no other information. And that was it from that point on, silence from FNB. I have been trying to figure out what is happening. Do I get a new card, must I order one? What's happening with the transactions? Why is there no upfront information when reporting transactions on the app etc? Anyway, after over a week and multiple queries, I have heard nothing from FNB.

FYI your pricing guide page on the fnb.co.za website is broken and has been for over a week as well. Pathetic.