The FNB Online Banking Nightmare

If you have a business that requires effective, efficient, reliable and secure online banking, avoid FNB at all costs. In the name of preventing *****, they became unhelpful, unreliable and a risk to my business. In the span of 2 weeks they have been unable to register a debit card on Apple Wallet, Verify a new Phone, resolve an issue with OTP and proved unable to add secondary users to a profile. The typical instruction is to "go to a branch" or spend a minimum amount and wait A WEEK for your device to be approved. When trying to resolve this through their "secure chat" function, you get passed randomly between agents, some of whom will just cancel the chat or pass you to the next person, none with any resolution. It is by far the worst online banking experience you can imagine.