1 reviews | Active since May 2017
the FNB Housing abyss
<p>I have requested a change in my bond payment method from a stop order to a debit order on the 22nd of February 2017 to be effective from 1 March 2017, this change was confirmed, however, come end of March no debit order payment was made. I followed up and aparantly I was **** to with the first confirmation. The debit order was then confirmed again - in writing. At the end of April 2017 the debit order was indicated on the bond transaction history, and reversed again on the same day. <br /><br />Each month I have to make an effort to double check whether or not FNB does what they say they will do. Doing business with FNB is not worth the effort. <br /><br />If you are considering getting a home loan, I would recommend that you go to any other bank but FNB. My experience in this situation is that dealing with them is a horrible; I just keep getting **** to and I continually have to invest my own time to correct their mistakes. Sending any correspondance to FNB housing is as effective as sending the same letter into a black hole - the outcome will be the same.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
I recieved a very confusing email from a Nkensane Mabena and sent a reply to ********** (where I also provided my direct cellphone number). There it will probably rot like all of my other emails. Still no sight of resolving the issue or getting even a glympse of good service.
I recieved a very confusing email from a Nkensane Mabena and sent a reply to ********** (where I also provided my direct cellphone number). There it will probably rot like all of my other emails. Still no sight of resolving the issue or getting even a glympse of good service.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
