The Fnb ***** department has the most ruthless and heartless people I have ever encountered, giving customer care

The Fnb ***** department has the most ruthless and heartless people I have ever encountered, giving customer care. They have refused to give my son any explicit information about why they decided to close his easy account.... I say easy account. Not only did they do that,but they also prohibited him from doing any further business with FNB bank. Following our numerous inquiries,no investigation has been done where my son was at least interviewed regarding the alleged *****, and no communication has been forthcoming. He's only 19 years of age for crying out loud. Why cause so much damage without proper processes being followed.We have been sent from Pillar to post since April 2023 ... to date. 😡😡😡😡