the fine print

One of the perks (or so I thought) was with my platinum cheque card was to have free access to the slow lounge. I thought this was still the case when I received my 2015 annual pricing review. <br> <br> However, when I then used the service recently, I was then charged for using the slow lounge. I then queried this with the bank as to why I had been charged (I also referenced the pricing review). This is in the pricing review where all changes were made in turquoise so you could easily pick out what had changed. <br> <br> The response that I received was \Please note that the bullet point you are referring to states that you have access to the Slow Lounges