The Fantastic Miss Dlamini

I visited the FNB Sandton City branch early on the month of February to freeze my account as my phone and wallet was ****** in an unfortunate high jacking.

I was assisted by Kenotshi Dlamini.

She was patient and understanding as I explained the whole ordeal I was prompt to advise a course of action to ensure that this was done as quickly as possible.

She made me a priority and I was quickly assisted over the phone to freeze the account and then to order a new card.

She then remembered me when I returned for my new card and made me a priority once again.

Kenotshi is an absolute asset to the company and a main reason as to why I am still an FNB client as I was contemplating just closing my entire account and move over to Nedbank.

My only regret is that I have not sent this sooner.

Thank you, Kenotshi, for your Fantastic Service.