The energy I have waisted trying to get FNB to remove a hold in my account can build townships now

The energy I have waisted trying to get FNB to remove a hold in my account can build townships now, this person transfers me to that one, that to that one and so forth, imagine calliing an 087 number with your airtime on daily basis and going to the branch on weekly basis only to return with a new name. Even the help from Empangeni's friendly staff was no mach as most of their emails weren't returned and calls not answered, my account has been on hold for 357 days, what bank does that tho. If anyone is willing to help, the current name is John Volmnk(start there), been trying to rich him the whole day today. Maybe by the end of next year I'll be knowing all FNB'S consultants by name who knows. I'd be be great full if anyone could help soon