NR
Ntshembo R

1 reviews | Active since May 2016

09 May 2016, 12:51

THE ENDLESS UNAUTHORIZED DEBIT R99 ORDERS!!!!!!

<p>What is FNB doing about these unauthorised transactions? i've been to the bank 3 times and it's still happening. i keep my card to myself. i make sure to hide my pin code wherever i swipe. Are you planning on giving better assurance or is it time to move? i mustn't even start with your terrible call centre that puts me on ****** hold for over an hour for an enquiry! where you think i get the money to waste on being put on hold like that i don't know. But what i do know is that it's very inconsiderate and wasteful of my hard earned resources! Yes i know you're big and great and all but don't insult me like this. improve your services!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 May 2016, 06:56
Official
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. The reference number is 922661. Regards Complaints Resolution Melinda Duvenhage Email address: *** Tel number: *** (option one)