The Ebucks department is ruining your reputation

Dear FNB

I normally value your service and efficiency, however your added service department Ebucks is giving you a bad reputation due to the poor service, lack of feedback and lack problem resolution. They are currently offering false discounts and when I called them out on it, as I have screenshots of the offer offered to me, they refuse to take accountability for the defect in the FNB app. I requested a refund for the item purchased under false advertising and it has been one week with no resolution. I will be getting my lawyers involved, if I do not get a response, as I have read the consumer protection act and I know my rights.