HS
Hazel S
1 reviews | Active since May 2015
16 Jan 2019, 14:49
The downgrade from private client to gold credit card
I have requested a downgrade from private client to gold credit card, I called on the 31st December, I called and emailed on the 2nd January also called on the 4th and again I called on the 11th January just now the 16th I have called and I'm told the process is 3 to 7 days counting from the 11th how about the other days I have been calling and no one attended to my query. I need feedback today ********** 376087 my contact is ********** 564
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FNB (First National Bank)'s replyOfficial
16 Jan 2019, 15:29Good day Hazel.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply16 Jan 2019, 15:29
Official
Good day Hazel.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)