The digital bank leader with the Worst human support

Firstly: The digital services makes life much easier, however the support from the human side has deteriorated to new lows. 3 weeks ago, I contacted "my personal banker" (what a joke), and I still haven't heard back on my query.

Tried to order a device of "Connect" 2 weeks back: "sorry, we unable to process your request!",....and the next day the device is gone.

Took me 20 minutes to get hold of someone this morning to help with a loan query, 20 MINUTES! Kept being moved from department to department. Why not use "my PB" you may ask? 20 minutes is better than not getting a response!

Then right now, the device I am looking for is available again, I start the process, get told that I am approved, capture my address,....and then met with "sorry, we unable to process your request!",.....but this time I try the support number provided, and that stupid IVR puts me onto "live chat" and cuts my call! Of course the link to the chat didn't work so FNB successfully manages to waste my time yet again.

How can such a brilliant digital bank show such blatant disregard for maintaining human connection. I have shared many times before, thank your eBucks programme FNB, because without that clients like me would have chosen differently by now. But seriously, what do you care!