The dark continent of service

<p>FNB ask “How can we help you”</p> <p>Answer: Your staff apparently are unable to do so. They make your customer’s life hell with their incompetence.</p> <p>The FICA act is proving to be incomprehensible to the FNB department that handles the paperwork to ensure all accounts are FICA'd. </p> <p>· Starting from the 7th of September I received the first document. It was completed and returned on the same day.</p> <p>· Then came a request for an ID which was sent numerous times and eventually personally to the Woodmead branch on Tuesday 8th November ticket 72 counter 8 where the counter hand scanned it herself. I was assured all was fine and in order.</p> <p>· Friday 11th of November account blocked.</p> <p>· Monday14th Now I was phoned by Ismael and asked for proof of residence for a business and resolution of who operates the account. All forms/letters submitted.</p> <p>· Friday 18th November Account still blocked. There has been a comedy of events with another document sent on 17th November entitled Appointment of Sole Administrator. </p> <p>Can FNB not put a package together with all the forms required and send them once or is that too much to expect from the *********** newly appointed bankers? Nobody at FNB is prepared to help sort this out. You cannot contact anyone as all their numbers are unknown.</p> <p>I am tired of dealing with people in a call centre.</p> <p>It is now the 18th of November and my query is still not resolved and my account is still blocked</p> <p>HOW CAN WE HELP YOU? By getting your managers to actually do their job.</p> <p>Don’t switch your account to FNB if this service is anything to go by.</p>