The Contact centre can learn from her

Hi Guys,<br> <br> I couldn't help but make you aware of my interaction with Elvira, I started a Smart Device application that turn out to be a Bad experience with every one I Dealt with specially Esther Pelele that could learn a few skills from Elvira.<br> Not only Esther over promised, she did not even bother to follow up despite me calling in several times to talk to her.<br> I finally spoke to Elvina today that made me believe that perhaps they are a few people out there that actually knows that customer service is all about.<br> Unlike every one else I spoke to previously, she did not tell me the person dealing with my application was on lunch or any of the other lame excuses, she took control, followed up like a pro until I actually received the device and this within hours of me talking to her.<br> <br> She was absolutely efficient, effective and to the point, so much so that I was under the impression I was dealing to a supervisor.<br> I think she could mentor some or her colleague especially Esther that is absolutely clueless to what customer service means.<br> <br> Thanks Elvira for coming through you definitely have a bright future ahead of you.<br>