1 reviews | Active since Jul 2015
The callcentre Security questions for online support make no sense
I spent about an hour online to reset my online credentials, only to be told that i have failed online security questions.
The questions are vague, and make no sense. I was told that I can answer N/A if the question seems irrelevant to me. And i answered N/A for most of the questions because they made no sense at all. at the end i was yold that I had failed and i must go to a branch to fix my problem. I think maybe you must just encourage customers to stop wasting their airtime and just go straight to a branch for assistance.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)