The call centre that just never picks up

I have been trying to reverse a debit order since last friday. Waited on the line for close to two hours per day on friday and saturday and no one picked up. then on sunday when they did eventually answer, they said it cannot be done on a Sunday.

you guys are truly pathetic. Called your complaints department which is a waste of time as they apologized and told me to call back as they could do nothing. I am sick and tired of this constant waiting. How long are your agents taking to service a one customer that other customers have to hold for two damn hours.

I am certainly closing my account and recommend others do the same.

Who reimburses us for the lost time and airtime spent holding for your call centre agents.

Disgusted