FJ
Faye J

1 reviews | Active since Feb 2021

24 Apr 2021, 10:26

The biggest **** of the year is this bank creating phantom transactions

Since last week Saturday I have picked up that money just disappear from my premier bank account. Today again I woke up with a negative R700+ in my account, but went to bed with R500 in my account. There's a R1200 that just went off and I haven't done any R1200 transactions. Today I decided to call since this seem to happen every Saturday. Spoke the useless Poppie first who was rude, didn't even want to listen to and refused to communicate with his manager. Then routed me back into the cue. Now I've been on call for 40 minutes waiting for someone to give me a proper answer. Because according to Tshepiso I transact when I don't have money in the account, which is a big lie as I don't have an overdraft facility and the toll gates she's mentioning i transactions when I had a positive balance in my account and they were deducted on Friday. And I have not passed a toll gate that was R1200.

FNB please stop *****ing my money and return it. I'm done with this bank.

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Replies (2)
FJ
Faye J's update24 Apr 2021, 11:31
Reviewer Update
After holding for more than an hour Kele the supervisor called me to tell me that last week transactions were a bank error. But this transactions haven't been refunded though. Then she told me about toll gate honoring fees. I had money in my account when I went through the toll gates. Why am I being penalized for someone not doing their work. I WANT MY MONEY BACK NOW !!!
FJ
Faye J's update26 Apr 2021, 14:24
Reviewer Update
Still till now. No response from FNB.