The Big FNB R1000 hoax

I received an sms in 05 March 2021 that I would get a R1000 should I open an fnb gold cheque account. They advised that I should switch my salary,2 debit orders needs to go off my account and download the fnb app all of this was done. I was further advised that the money would be paid in the same month once everything was done it didn’t happen, was it a hoax from FNB? I then asked another FNB consultant when the money would be paid she stated within two weeks of the salary being switched after the debit orders went off my account. To date nothing! Zero! I would really just like FNB to honour their agreement because they are a reputable bank and I see other people have had issues in this same regard. I have switched my salary from my previous bank where I had no issues but thought since I was getting this incentive it is motivation to move to FNB, I would! Sadly to say I am disappointed and regret switching to fnb because when I call I get transferred to different departments, no one can give me a good answer or no one wants to deal with my issue. I really hope fnb can pay this R1000 into my bank account as soon as possible as I’ve counted on this money and made budgets with in these funds that I was promised and to date I feel like FNB has taken me for a joke and apparently other people as well. I feel like closing my account and going back to my old bank, FNB can’t help people! I would like an urgent response on this matter!