1 reviews | Active since Apr 2017
The banks in South Africa are *****ing from us!
<p>I bought an item from Mr. Price Home online, using my FNB credit card. I then cancelled the order, because Mr. Price did not have the item in the colour I wanted. Mr. Price reversed the credit card transaction, but to my dismay I discovered that the reversal can take anything from 7 to 14 working days.</p> <p>I phoned FNB to query this and the explanation I received was that Mr.Price banks with ABSA, with the result that it has to go through ABSA's admin. It is then logged with FNB - and yes, you quessed it - it has to go through their admin as well.</p> <p>In the meantime, FNB charges me interest on my credit card account. The funds are no longer in my account and I have not received the goods. Is this not *******?</p>
Good day Mr. jean christophe du toit
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. jean christophe du toit
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
As promised, a consultant from FNB contacted me within 24 hours. He explained the whole procedure and for the first time, not having a degree in economics, I know fully understand. I wish to apologise to FNB for my strong worded post and thank them for their time and effort,
As promised, a consultant from FNB contacted me within 24 hours. He explained the whole procedure and for the first time, not having a degree in economics, I know fully understand. I wish to apologise to FNB for my strong worded post and thank them for their time and effort,
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***