mC
michael C
1 reviews | Active since Jan 2017
20 Jun 2019, 10:13
The bank with an IT system that has been hacked!
The worst bank in the world!I have spent 5 hours of my airtime trying to be able to use my card abroad while on a 2 week vacation. I have spoken to at least 3 agents (Steven Koekemoer, Siphiwe Npombela and Miselo Dalasile) All of them told me they were transferring me to the correct department. Each time I was transferrred to a completely different department.This is pathetic. If a dirctor of FNB has not called me before close of business I will leave this bank and sue it for millions!
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FNB (First National Bank)'s replyOfficial
20 Jun 2019, 12:04Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply20 Jun 2019, 12:04
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***