The bank who keeps giving me problems

<p>I was never an fnb customer and had switched thinking fnb would be less complicated from my previous bank however it turns out fnb has just caused me more problems if its not my bank card that needs to be replaced after just having the bank card for a few months then its direct debits that continuously get debited from my account and after I even go into a branch and pay R50 to get the direct debit stopped it still goes off.You also charge R85 for a replacement card which i think is absolutely disgusting,the card is faulty after just receiving it then i still have take a day off from work to go into a branch and wait forever to get assisted and when you are helped that also takes forever.Their staff also gave me incorrect information when I recently took out a fnb contract which I really regret and at the time it sounded like good deal and initially I had to pay a R500 deposit whichi paid instantly into my savings account and I would get it back after the 2years are done.I returned the phone during the first 7 days and was advised by a staff member that the deposit I made would be paid back within 24-48 hours however when I followed up the the relevant department they advised me that it would take 3 working days and now its been going on for almost a week and I understand that you are a business and rendering q service but if u train your staff and inform them about a specific process then every staff member should give u the correct timescales and not vice versa</p>