The Bank that does not care

Absolutely nothing short of dismal, shocking and total disrespect for their clients that is what I feel about the bank that has a logo of " How can we help you", more like" How can we not help you".Having now waited over 48 hours to get a response to my complaint / in fact on the automated response you get after lodging a complaint is we will respond within 24/ 48 hours, my wait is now double 48!!And when you try to phone their care line for Complaints on *** and push option 2 to hopefully talk to a person, your call is dropped, I tried 7 times!Then called their customer line a different number *** and when you get a consultant they not answer with" How can I make your day Golden" ?? Are you kidding me? Really really do they actually care?! And no this consultant could not make my day" golden", he could not assist in my follow up to my complaint, even with a reference number.So unfortunately no gold today! Been a customer with FNB for many many years, and I personally have lost confidence in the lack of care and customer priority.