The bank of empty promises

We are all affected by this lockdown and FNB, a bank that prides itself in making banking easier- has been a nightmare. I called the private clients suite on the 1st of May to reverse a debit order and was told I had to do it under the covid 19 tab and it would take up to 3 working days to reflect. Today is 5 business days later and the money is not in my account. I have contacted FNB via their banking app numerous times and each banker seems to have their own turn around time for these reversals- why? I’ve been told 3 different dates- no consistency. Furthermore, I needed these funds. I’m on unpaid leave. But nobody there cares because just yesterday I spoke to Bedelia van Rooyen in the morning and she assured me her manager would call me back by close of business yesterday. Other banks like Absa and even Capitec are far way better- you can reverse on your app and it’s instant... yet a bank that claims to be moving with digital age goes and makes reversals depend on staff who are swamped with an influx of reversals due to the covid 19 lockdown. An influx of reversals was expected- I call this poor planning. The inconvenience this has caused is immeasurable and I will certainly be leaving FNB as soon as the lockdown regulations get better.