The bank not clearing the credit record on time on loans already paid up/off and being told to wait 30 days for clearance whereas other credit providers are able to clear that credit record on ITC/Compuscan/Transunion in 7 days

FNB is not putting their clients first. Their slogan how can we help you should actually be changed to "how can we frustrate you and make your life miserable and a living hell" My husband paid up their revolving loan on the 13th of December 2017. His credit record based on the loan has not been updated on compusc.an as it is supposed to. We spoke to a lady called Sinclair who prommissed my husband that this would be taken care of and updated on ITC. She promissed that it would only take a day for this to be resolved and would give my husband a call and even send him an email on the following day just to confirm. The following day my husband anxiously awaits Sinclair's call and email but to no avail. Then must husband picks up the phone to call FNB and ask to speak to Sinclair and he was put through to whom was called as Clair of which she denied that Clair and Sinclair were the same person and told my husband to call the following day as Sinclair was not in on that day. My husband called again today asking to speak to Sinclair and was told she was not available and then asked if he could speak to Clair and the lady he was speaking to told him that Clair and Sinclair were the same person of which Sinclair denied that her and Clair were the same person to my husband. My husband went on to explain what his query was to the lady that was currently helping him. Then the lady explained that his query was not even logged by Sinclair as there was no reference number logged on to the system against my husbands query thus she had to logged the query all over again as if it were there first time and we had to wait another 30 days whereas we have already waited 14 days already. Sinclair or Clair whoever their name is I believe they should be relieved from their duties as they are very *********** and will definitely make FNB lose their valued clients/customers due to their bad service which will definitely be circulated through word of mouth as she is actually helping with driving their clients out of FNB to other Financial Institutes