The bank has failed to assist with regards to unauthorized Debit orders

Good day All

As a fnb customer I feel like they have failed to assist me with regards to my previous complaint and request about debit orders that have happened on my premier cheque account. I phoned fnb during September 2020 with regards to these debit orders and I was told that they are unreversable how ever they can do it the other way. A fnb customer sent me an aedo Despute debit order form and requested Me to fill it in and send it back to them with together with an affidavit. I sent through what was required from me on the 3 of July 2020. And then a following reference number was sent to me via email by the gentleman called Bongani Khumalo who works at FNB premier cheque account Department. I was told that I need to wait at least 30 days for them to investigate. I waited then but nobody came back to me nor even an email. I sent emails to them several times and also tried to call them several times but nobody assisted me until today. I even requested the bank to block this company from taking money from my account but still nobody did that. I am currently unemployed and only getting money from Unemployed Insurance Fund. I have been suffering financially during Covid19 because of this company and FNB never cared or even show that they are willing to assist me. The following is the reference number for the my case:***NF

I request that FNB must pay all the money that has been taken from my account or if they don't assist me, I will then sue the company.

Regards Siyabulela Godfrey Tsosoana ID:*** Contact number:***