The arrogance of FNB

I have been charged R200 for an overdrawn business account (my fault) but was notified before-hand or after the fact. I called the business banking contact centre and was to to call the 'CARE' department. You can't call them only email. I will not pay this amount and will close the account as this is not the first time I've experienced a complete lack of customer 'care'. Unfortunately for FNB not everyone accepts being pushed around nor do I accept a 'service' provider taking money whenever they see fit without communicating with me!