The aggregation of bot controlled customer service

Trying to phone through to a consultant (not AI) is harrowing to say the least. One has to go through the usual advertising and warnings of what FNB is all about and then Why they are recording your call. Then you must enter your ID number even if your query is not connected to your personal account (I had a business query for the company for whom I work. You then go through the choice of which numbers to press on your keypad for what service. Thereafter along comes another load of numbers to press for what etc., If you decide to wait to eventually get through to a human being as your query is short and simple you have already rung off twice, recharged your airtime and are ready to tear out your hair. Oh for the days of a simple call to a human consultant who has the brains and the knowledge to answer a simple question in the shortest time, thereby saving, frustration, data and your precious mobile phone account. What a nonsense this AI is - It only makes for ANGRY clients.