That's just how it is...
<p>I lost my credit card. I know, I know = careless. The point is, it is gone. I transferred money into my credit card so that I can pay something today. Its quite important, but alas, since I cancelled my credit card to order a new one, for some reason I cannot transact online until the card is delivered to me... </p> <p>I phoned the call centre this morning to be told by a rude advisor that its being delivered in 3-7 days and that's just how it is. You cannot transact online if your card is lost because you don't have an active card. I cancelled it, no one can use it, but now I cannot use the funds in the account, although online banking does not require you to have the actual card to just transfer the funds to another account so that you can use it.</p> <p>FNB is not "how can I help you" although that would've been great.</p> <p> </p> <p>FNB is "THAT's JUST HOW IT IS"...</p> <p> </p> <p>Go be rude to someone else. After about 29 years with FNB and the last year or so's struggles, I've actually just had enough today. I'm leaving you... AND THAT's JUST HOW IT IS....</p>
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.
***
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.
***
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Hi Daffnie,
After speaking to you this morning a lady phoned me that says she's a manager in Credit Cards. She phoned me at 10:25 from *** to tell me that she'll refer the correct person to call me.
I'm sorry that this is now your problem, but I don't understand why someone from the correct department will call me only to tell me someone else will call me.
This cannot be this difficult to sort out?
Hi Daffnie,
After speaking to you this morning a lady phoned me that says she's a manager in Credit Cards. She phoned me at 10:25 from *** to tell me that she'll refer the correct person to call me.
I'm sorry that this is now your problem, but I don't understand why someone from the correct department will call me only to tell me someone else will call me.
This cannot be this difficult to sort out?
Your agent eventually phoned me yesterday afternoon. Too late to sort anything out as the courier called me 5 min before he did to deliver my card... What horrid service from your credit card department!
Your agent eventually phoned me yesterday afternoon. Too late to sort anything out as the courier called me 5 min before he did to deliver my card... What horrid service from your credit card department!