Thanks very much for not coming back

It has been three weeks yesterday .The query was over a debit order that the bank send back.They called and listen to the recording and reverse my bank charge for the debit order reversal.Monday I went too the Rosebank branch ,because 8 ta put me on 30 days now it is slow payer on my credit profile.All I ask for was a letter that the bank explain what they did that I could have send it too Transunionitc and 8 ta .I had to struggle and sort out the mess FNB made to send the debit order back.They can't even send me a letter quick to snd debit oders back and then up to client to sort it out .Call every time and go too the branch .This was not right what they did to reverse to the debit order and now it is 30 days on 8 ta and slow payer and your credit score .FNB keep your letter how can we help u ,but is not in my case ,All I wanted was to send it to 8 ta and Transunionnitc and had to sort it out myself.Over Fnb sending the debit order back and had to pay R40 when I made the payment after they reverse the d/ order that they could get it the same time 8 ta .Now my credit score is mess up over FNb mistake .Thank you for how u treat your customer .Sorted it out and all the calls who i