aA
agoosen A
1 reviews | Active since May 2017
07 Dec 2018, 16:34
Thanks to you I also look like a ****
I app**** for a new banking card on Friday 30 November. I was promised that the card will be delivered within a week i.e. Friday the 7 December 2018. I received a reference number from FNB. I spoke to the couriers CCD this morning. First they **** and said they called me yesterday and I didnt answer the phone. Guess what no missed calls on my phone. Then I was **** to again by CCD that said they will deliver today. It is half past four already and I dont have my card yet. I am now not able to meet my commitments and thanks to CCD and FNB also look like a ****. I am also not available on Monday for card delivery.
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FNB (First National Bank)'s replyOfficial
08 Dec 2018, 08:56Good day Alice,
Thank you for taking my call earlier.
Thank you for taking my call earlier.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply08 Dec 2018, 08:56
Official
Good day Alice,
Thank you for taking my call earlier.
Thank you for taking my call earlier.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)