1 reviews | Active since Oct 2017
Thanks to KYC FNB, I'm shopping for a new credit card service provider
The request from KYC to submit ID of the secondary card holder was submitted done 3 times. The best part is the ID is on the secondary card holders file at the bank ********** 1 Reference: 3 May 2018 - sent ID (retrieved from the system) by bank teller from FNB branch 17 May 2018 - called FNB Card and confirmed ID was emailed 17 May 2018 - re-sent ID via email email 18 May 2018 - re-sent ID via email 25 May 2018 - CC inactive 26 May 2018 - Called card division...all that was done was an email to escalate.....
Inconvenienced because of ineffective and inefficient services by FNB. DO YOUR JOB.
Good day Tamara,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Tamara,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)