1 reviews | Active since Jul 2011
Thanks I get for being a loyal customer
I app**** for a cell phone through FNB smart device. This is my second smart device as I also bought a laptop 3 years back. I am currently just across the border in Namibia and when I was phoned to arrange delivery I asked if I could meet the courier in Alexander Bay as I am working in Namibia, but staying in SA.<br> I was then told the person could not meet me somewhere and had to be at place of work or home. I stay in Cape Town and will only be back in 3 months.<br> I asked if there is any other way and the consultant said he will phone me back. He phoned back only to tell me it is either Cape Town, or we cancel the application, because the courier cannot meet me anywhere else.<br> Very strange as I had to meet the courier on the laptop delivery along the road as he did not know where I stayed and ended up being 40km off route!!! THEN IT WAS FINE AND SUITED THEM!!<br> I obviously cancelled the application. <br> I have always applauded FNB on their service, but this is pathetic.<br>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 825991.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 825991.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
