JC
Jacques C

1 reviews | Active since Nov 2010

15 May 2017, 10:59

Thanks for the nice Mothersday

<p>I placed the following orders from ebucks and ALL of them had issues;</p> <p> </p> <p> ********** 3 - not one of the 3 bouquets had 20 tulips as advertised, we received 8, 11 and 16 (Delivery 3 Saturday)</p> <p> ********** 4 - Still not deliver, Mothers day is now over thank you for that</p> <p> ********** 4, ********** 6, ********** 1 - Total Rip-off R239/2390ebucks fir 12 chocolates. Lucas contacted me to tell me there is no personalise message in the order so I gave new ones but upon delivery the original messages where printed totally confused at ebucks(Delivery 1 Thursday, Delivery 2 Friday)</p> <p> </p> <p>Why 3 deliveries to one premises?</p> <p>I contacted Lucas on Friday to enquire the deliveries as I already received on item and he could not care less. This after I contacted him at the office on Thursday at 16:00 but he was at home, I left a message on his landline and cell with no reply. Lucas gave me another number and this person was just us unhelpful after 3 calls.</p> <p> </p> <p>All 5 orders where a stuff up so my mother's day was a stuff up Thanks!!!</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 May 2017, 11:22
Official

Good day Mr. wolle 101

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***