Thanks for nothing FNB

So frustrated! For the last 2 months our debit order facility has been a mess and all I keep being told is they will call me back now or that they are working on it. They try and put me theough to our Relationship Manager who couldn't help me on day one never mind two months down the line, if it were up to me I would be initiating a breakup! "How can we help you?" Give me feedback and sort out the problems! I was told last month that everything would be sorted, that it was a bank error and he would work on it and make sure it was done, that was from my Portfolio Manager. When I didn't hear from him I stupidly thought he would have done as promised, don't be fooled, very next month same problems with different excuses! It makes us look unprofessional as a business, we'll be reported on here soon too, thanks FNB! As we look after the elderly who don't understand bank errors and have difficulty in budgeting this mess has huge consequences for our NGO and cash flow.