Thanks for charging me more NO service

Went to a brach to get a interest rate on a credit card, so I can work on my credit record. The consultant talked me into upgrading to a “platinum” account. I requested both the credit and new debit card be delivered at my house. However I was not even contacted to confirm delivery. I saw on the app that the cards are being delivered, as I was not home on the day, I requested the cards to be delivered to Randfontein FNB. On the app it showed my cards were delivered at Randfontein FNB. When I went to collect, the consultant informed me that the cards were delivered to a branch 20km away. He said if I would like the cards to be moved to Randfontein brach it will take approximately 10 business days. I told him I don’t have time to spend an hour in a bank every week and he can cancel both cards, as I am now effectively paying more for worse service. I would rather go to another bank. A manager then joined us and said, we can cancel both cards and re order them, this will make it possible for my cards to be delivered at home. I was reassured that both cards will be delivered to my home with in the week. However once again the debit card was delivered to the bank without my consent. The company send me a sms to email them to confirm my address for my credit card delivery. I did so and stated days I will be available between 8am and 5pm. However I was told that they cannot provide a specific date for card delivery. FNB thank you for charging me more for absolutely no service. I would advise that you don’t ever upgrade your account. Rather just go to another bank from the start.