Thanks 4 nothing!

Ive had what i suspect to be a *****ulent transaction come off my acc. Luckily i dont keep money in there, so its bounced but still waiting there so when there is money itll be taken. The reason i call it ***** is because my telkom acc is 368 and comes off on the 5th of each month and has its proper reference. This one came off at midnight, for R728 and has a reference under telkom not of the usual. I have called the ***** dept, they reffered me to unauthorised transactions department and guess what? No resolve. I was told to wait 24 hours as they cant see the transaction on their side...... so I cant use my acc because that bounced debit order is sitting there.. and my acc is in the minus a d FNB isn't equipped enough to assist the matter.