Thank you to a staff member, NOT THE BUSINESS!

A lady by the name of Edith who is a staff member of FNB gets all the credit for her assistance in correcting a gross error by Microsoft, who took payments from my account after I had cancelked the subscription. A business is only as good as it's staff, and Edith as an individual gets the credit, NOT FNB, whose system has too many loopholes that put their customers funds at risk. Thank you, Edith.