Thank you RB Jacobs

I am not really sure where to rave about my pleasant experience with FNB. I am currently in Thailand and I got a HORRIBLY experience from a lounge I had access to with my FNB global card. Please take note I am only a gold account holder and had no help through a premiere or private service. I eventually walked out of this absulutely horrible airport lounge in ****et domestic airport. The lounge still charged me and refused to refund my visit.

I went through the whole process of reviewing and ranting about this lounge and thought I will just inform FNB on their Facebook messages about this. Then they can be dealing with the refund process further, especially since I didn't pay in "cash" value for this.

To my absolute surprise I received a message back on Facebook from a person called RB Jacobs, on a PUBLIC HOLIDAY, that they will look in to it. RB have been keeping me up to date with everything the whole time and today messaged me to inform me that a official investigation will be taking place and I got the complaint number within a few minutes via email!!

Mr/ms RB JACOBS from FNB: THANK YOU FOR BEING SO HELPFUL AND FRIENDLY AND PROFESSIONAL with even a small simple complaint!!! THANK YOU SO VERY MUCH for taking the time to keep me posted on everything!!!

FNB this person deserves a promotion to being a trainer for people doing this job!!!

Well done and a happy new year to you all!!